Shipping Policy

Rough Trade Retail Germany GmbH

Shipping Policy

Rough Trade Retail Germany GmbH (hereinafter referred to as "we") has established this shipping policy in accordance with EU regulations regarding cross-border trade and logistics. This policy applies to the dispatch, delivery, and logistics services for all cushion products sold on our official website (roughtradede.com), ensuring transparent and standardized logistics services for consumers.

I. Order Processing Time

Once a customer successfully places an order and completes payment, we will process the order, pack the products, and dispatch them within 5–8 business days. Business days exclude weekends and statutory EU holidays. In special circumstances—such as inventory adjustments or logistics service suspensions during holidays—dispatch times may be moderately extended; we will notify customers promptly via official channels.

II. Logistics Transit Time

Following dispatch, the standard transit time is 15–30 days, covering delivery across the entire European Union. This timeframe is a general estimate; actual delivery times may vary slightly due to uncontrollable factors such as regional logistics efficiency, customs clearance processes, weather conditions, and peak logistics periods.

III. Logistics and Delivery Details

We utilize compliant and authorized logistics channels for all deliveries. Tracking information will be provided upon dispatch, allowing customers to monitor their order's transit progress in real-time. We employ rigorous protective packaging—including waterproofing and crush-resistant measures—to minimize the risk of damage or compression during transit.

IV. Handling Logistics Issues

Customers should contact us promptly regarding any logistics irregularities, such as stalled shipments, lost packages, delayed deliveries, or damaged goods. We will immediately coordinate with the logistics provider to investigate and resolve the issue, offering compliant solutions—such as replacement shipments or post-sales verification—based on the specific circumstances to safeguard the customer's rights.

V. Policy Updates and Effectiveness

We reserve the right to amend this shipping policy in response to logistics system upgrades or changes in laws and regulations. Revised policies will take effect upon publication on our official website (roughtradede.com). Placing an order constitutes acceptance of all terms within this shipping policy.

VI. Contact Information

For inquiries regarding dispatch times, tracking, or logistics issues, please feel free to contact us via our official channels.

Company Name：Rough Trade Retail Germany GmbH

Official Website： roughtradede.com

Contact Email： [email protected]